The second-hand marketplace Members Share Frustration Over Sizing Updates
Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.
This online marketplace has altered its sizing categories for women's and children's clothes but did not contact every member regarding the update.
Online Platforms Response
Numerous buyers and vendors are expressing on platforms stating that platform listings now display a modified sizing category than originally posted due to the recalibration.
Vinted explained the revised method more closely matches similar services.
They have suggested members to review their products and update the measurements by hand where appropriate, which has left users frustrated.
Sizing System Updates
Previously, the sizes had both one number and one letter, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
For certain items, the size labels have been reassigned - like an L measurement was formerly size 12 but is now a UK 16-18.
Member Accounts
A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, based in Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she said.
Manual Updates
A different user, based in Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential following partial earnings loss," she explained.
Platform Context
The service features exceeding 100 million shoppers, with 18 million British users.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This isn't the first time when a surprising modification to the app has proved unpopular: earlier, Vinted reversed a change to its shipping options due to shopper criticism.
